Refund policy

Returns & Refunds

Each Romchiee piece is made after an order is placed, in the standard design and size selected at checkout.

If you wish to return an item, email romchieee@gmail.com within 14 days of receiving it and include your order number. You do not need to give a reason. We will reply with return instructions and the return address. Please send the item back within 14 days of contacting us.

For returns due to a change of mind or size preference, you are responsible for the cost of return shipping. Please handle the piece with care. If it has been handled beyond what is necessary to inspect and try it on, we may make a deduction for any resulting loss in value.

Eligible refunds are issued to the original payment method. The original standard delivery cost will also be refunded where required by law; any additional cost for express delivery will not. We will issue the refund within the applicable legal timeframe and may wait until we receive the item or proof that it has been sent back.

If your item arrives damaged, faulty or different from what you ordered, email us with your order number and a description of the issue. Photos are helpful if you can provide them. We will work with you on an appropriate solution, which may include repair, replacement, a price reduction or a refund. Where a return is needed for a faulty or incorrect item, we will cover the return shipping cost.

If you would prefer an exchange or store credit, let us know and we can discuss the available options. This does not affect your legal rights.